Tuesday, September 25, 2012

Have you yet to try a Regent Seven Seas Cruise ? Maybe it’s about time to check them out !





Lately, as folks return from their cruise and call to share their experiences with me, the words I am hearing from a few, are actually beginning to sound repetitive . Such as, “They seem to be really cutting back on their quality”, or, “I’m beginning to feel nickel and dimed”.

Actually, it’s understandable, that these cruises lines would have to make some changes, with the rates continuing to be down for the last several years. Everyone is choosing balcony cabins today, and why not ! What use to cost $1,500 pp years back, can be found as low as $ 7.99. However, folks are beginning to come back a little disappointed !



Well, maybe it’s truly time to check out and choose to cruise on a Regent Seven Seas Cruise ! Rather than taking away, Regent literally seem to constantly be adding to their list of amenities ! Just lately, unlimited shore excursions.

Several of my clients have chosen to go this way of Regent lately. And whether they were first time cruises or avid “set on a particular cruise line” cruiser, they each, can hardly wait to come back and express their new love experience for cruising !


And WHY NOT … You will “Enjoy The Most Inclusive Luxury Cruise ExperienceTM Ever. This is cruising as it was meant to be — a world where everything is included, without exception and without compromise. Personal service soars into the sublime aboard our elegant ships, liberating you to follow your heart, fulfill your desires, and explore exciting new places in complete and absolute comfort. Expect gratifying luxuries. Anticipate the world’s most exotic destinations. Indulge in world-class cuisine. Trust that your voyage will be enlightening in ways you never imagined. Regent Seven Seas Cruises promises an extraordinary experience. Enjoy … It’s all included.”




Regent Seven Seas Cruises fares include*...

2-for-1 Fares PLUS Additional Bonus Savings of up to $13,000 Per Suite  (From Vivian.  Note, when you see the rates, they have already been divided in 1/2, making it 2 for 1).

FREE Roundtrip Air*  (From Vivian.  Or you can get a credit if not needed)

FREE Business Class Air* in Penthouse Suites and Higher on Europe Voyages

FREE Unlimited Shore Excursions
Learn more:  http://www.rssc.com/experience/free-shore-excursions/

FREE Luxury Hotel Package

FREE Unlimited Beverages Including Fine Wines and Premium Spirits

FREE Open Bars and Lounges PLUS
In-Suite Mini-bar Replenished Daily

FREE Pre-Paid Gratuities

FREE Ground Transfers

FREE 24-hour Room Service and NO Charge for Specialty Restaurants

Elegant Casual Dress Code - Formal and Semi-Formal Attire Optional on Sailings of 16 Nights or Longer

Welcome Bottle of Champagne

Up to four gourmet restaurants including the iconic steakhouse Prime 7, plus haute French cuisine at Signatures, Continental dining at Compass Rose, casual indoor and outdoor dining at La Veranda, our new Tuscan-inspired evening restaurant Setti Mari at La Veranda and the al fresco Pool Grill

In-Suite Dining, Served Course-By-Course During Restaurant Hours

Butler Service in Penthouse Suites and Higher, Included iPad® in Suite, iPod® Docking Station and Complimentary

In-Suite Mini-Bar Setup

Fitness Programs, Sauna and Steam Rooms in the Spa

Onboard Activities Including Expert Guest Lectures, Theatre Performance and Day-Time Entertainment

Interactive Flat Screen Television in Each Suite With Extensive Media Library and Complimentary Movies-On-Demand

*Terms & Conditions. Free onboard activities excludes spa treatments, boutique items, casino, laundry, telephone, internet connection access and other personal items.




Once you begin adding up all the amenities, and realizing, it could truly be a nice change from walking away from your cruise with a $1000 tab (excursions, etc) ... You too, may come to the same conclusion, that many folks have come to.   


Is Regent ultimately calling your name ?



Check out your next destination TODAY !
http://www.rssc.com/destinations/


Order a brochure:
http://www.rssc.com/order-brochure/












Tuesday, September 18, 2012

What part does CLIA play in the cruise industry for you ? Does your personal agent have a CLIA certification ? And CLIA reports industry contribution to the US economy


From CLIA’s site:

Cruise Lines International Association is the world's largest cruise association and is dedicated to the promotion and growth of the cruise industry. CLIA is composed of 26 of the major cruise lines serving North America and is an organization that operates pursuant to an agreement filed with the Federal Maritime Commission under the Shipping Act of 1984 and serves as a non-governmental consultative organization to the International Maritime Organization, an agency of the United Nations.


The nonprofit Cruise Lines International Association (CLIA) is North America's largest cruise industry organization in terms of cruise line, industry suppliers, and travel agency membership. CLIA represents the interests of member cruise lines, 100 Executive Partners and more than 14,000 Travel agencies. CLIA participates in the regulatory and policy development process while supporting measures that foster a safe, secure and healthy cruise ship environment. CLIA's Executive Partner program includes strategic relationships between key cruise industry suppliers and organizations, cruise lines, ports and shipyards and provides interaction with governmental agencies such as Homeland Security, EPA, CBP, US Coast Guard, and the FBI.


CLIA was formed in 1975 in response to a need for an association to promote the special benefits of cruising and in 2006 merged with the International Council of Cruise Lines (ICCL), a sister entity created in 1990 dedicated to participating in the regulatory and policy development process of the cruise industry. CLIA's mission is to promote policies and practices that foster a safe, secure and healthy cruise ship environment; educate and train its travel agent members; and promote and explain the value, desirability and affordability of the cruise vacation experience.


CLIA has consistently demonstrated its commitment to safety, public health, environmental responsibility, security, emergency medical response and crew care, passenger protection and supportive legislative initiatives.

CLIA's members consistently strive for:

A safe, healthy, secure shipboard environment for both passengers and crew.

Minimal environmental impact of their vessel operations on the ocean, marine life and destinations.

Adherence to regulatory initiatives, and leading the effort to improve maritime policies and procedures.

A regulatory environment that will foster the continued growth of the industry.

A safe, reliable, affordable and enjoyable cruise experience.


View more:  http://www.cruising.org/regulatory/industry-welcome




A recent report from the Cruise Lines International Association (CLIA) tells us that in the United States alone, 10.4 million people took cruise vacations on CLIA member lines in 2011, contributing over $40 billion to the US economy. In 2010, the spending generated 330,000 jobs paying $15.2 billion in wages to American workers. And 10 new ships are on order for 2013-2015.




CLIA's public relations and promotional efforts urge consumers to seek advice from certified CLIA agents. With Certification, you will gain a business advantage and your clients will be assured that they are working with a Certified Cruise Counsellor.


Do you know if your personal travel/cruise agent has their CLIA certification ?  









Monday, September 10, 2012

Where do cruise group leaders come from and What is the #1 & #2 & #3 reason that cruisers travel in groups ?

(I am a day early posting this on my blog, because I will physically away from desk till noon on Monday, September 17, yet you can most certainly call me & I will be paged immediately (434) 237-3832).


Where do group leaders come from ?



Group Leaders are regular people …

(1) Just like you and me.

(2) Who are looked up to and admired for insight and more.

(3) Who most often find that others surround around them.

(4) Where folks tend to enjoy doing the same as them.

(5) And others tend to follow choices presented to them



Are group cruise leaders the same folks as just group leaders ?

Most certainly yes !

Friends and family who enjoy the “follow the leader” concept, are the same folks that will follow a group leader right onboard their upcoming cruise !



95% of cruisers love cruising.

Did you know, 80% of those who have never cruised >>> Want to !

So what could be more delightful for group leader, than to present a cruise to a group who will have an opportunity of a life time for … Fun … Relaxation … Adventure … Seeing the World … And a chance to get up from the dinner table without a “food bill” !


It’s an opportunity for group leaders to make it an event where it might be all girls (or guys) … all couples … or simply, WHY NOT, bring the whole family along … And even then, open the group to include friends of friends !


Above describes why groups may Choose to Cruise … But WHY do folks like to travel in groups, for a cruise ? To (name a few)…

(See 1, 2,& 3 below)

(4) Not miss out on an experience that another may experience

(5) Share a common experience

(6) Plan experiences as a team

(7) Have memory pictures which will include friends/family

(8) Often receive amenities that you would not had you cruised as an individual cabin





The # 1 reason … To not have to travel alone.

Did you know, 60% of folk do not ant to vacation alone !

Did you know, 40% of these are waiting for you to ask them to join you !








And the #2 reason … GROUPS JUST HAVE MORE FUN !


It’s a WIN-WIN …






Group Leaders just find out from their group (1 year to 15 months prior to vacation) …

* What month they could possibly go ?

* Will kids be included ?

* Maximum length of time folks can be away ?

* General destination to travel, like Caribbean or Bahamas ?

* Is the group willing to fly ?



Next (an others can too), looks at options on line 24/7.
You want to do your homework !  You don't want anyone making a suggestion to you, and later find out, there were other options your group may have enjoyed more !
Just go up on the cruise lines website ... DO NOT waste your time searching for some deal you think may be found out on the internet (it's not what you think; ask a cruise expert) ! 






Next, the group leader alone, contacts a "cruise specialist"to work with ... Someone they can entrust with their group (of family/friends) ... Who knows the ins-and-outs of the cruise business ! 

And if the group leader has done their homework online, they will be ready with their questions.  AND TRUST ME, don't do this online; care enough about your vacation and simply pick the phone up and speak to a human being !




Your Cruise Specialist then …

* Reserves space at the cruise line
* Makes you a link of information to send to family/friends
* Calls your guest and reserves their space
* Sends your group information, to include cruising tips and more
* Ask for group tour suggestions; flights; pre-hotel; transfers.






All that’s left for ALL … PACK !


And once onboard …. Leave it to the cruise line to entertain your guest !

You just plan to meet for DINNER (and possibly optional group tours) !








It’s as simple as that ! Which is reason # 3 … SIMPLICITY !

               

Tuesday, September 4, 2012

Why waste valuable time considering (a cruise) vacation if NOT ready to confirm ! Know that internet searching is driving your own rates up, while you waste around dreaming !


Vacation dreaming … it’s a wonderful thing !

Most often, I literally just get up on line and look at all kinds of things, just any time !
For me ...
*  It's a great past time.
*  Can truly be educational !
*  It’s fun, figuring out, how to take something that is complicated and make it work !

Do I always have the goal of buying ? No.
I’m often just “wishing” I could !
Or sometimes just hoping I’ll figure out how to make it work.
And, sometimes, it’s about getting the whole package at that lowest price, with a goal that forces me to just jump on it !

No matter …
Usually, when I’m looking up info, it’s in the middle of the night; only thing I’m basically loosing out on is sleep (but I was watching TV ½ way anyway) !
And sometimes, while playing around, I run across travel info that someone else might be able to use.

Sometimes, if I don’t have time to figure it all out, I have to put it down, and work on it again later. Unfortunately, when I do this, like the rest of you, I'm forced to start all over in my thinking or looking up info !

Just lately, I did this. I think it took me over 6 weeks to finally decided on my train ride, just from here to New Jersey, to catch my Bermuda cruise on Royal Caribbean. I wanted to incorporate something else; couldn‘t find that thing that jumped out at me. Finally settled, and I’m actually happy ! First to Bridgeport, CT, in hopes of some fall foliage; staying in an economy hotel, but it’s right on the water at a cost of only @ $ 65 a night ! Then we renting car, cause learned cab for 5 miles r/t @ $ 30 ! Have found a few things to do, but yet to decide.

Noticed, I said the cruise was already booked; so it was the amenities that I took a long time on. Yet, in honesty, I did take 3 weeks to decide cruise … There was one, all Bermuda for 6N’s that was only out of Baltimore; an 8N, out of Baltimore that include Bermuda, Newport, RI, and Boston; and then the one out of NJ on one of a BIG BOAT of RCI. With a little help from my roommate, we decided, the BIG BOAT was the most important concept to us !

All-n-all, what I am saying, had I just STOPPED and thought strictly on my vacation, versus all the other things going on around me, I could have gotten this over and done with and moved on with other important personal things on my to-do-list. Instead, I let this hang over my head, for awhile; actually some what frustrating me, every time I had to start over in thought.

The difference between me doing this and you, or even one of my own existing customers, is that …
* I better know the “play time” I have in making a decision.
* And even if I’m not yet making that decision, I’ll go up and watch that cruise, to be sure it does not sell out of go up in price.
* And, I have a different type computer system than you; I’m not on the cruise lines website, and not making the computer think I’m going to buy; which can actually DRIVE THE RATE UP !

So I’m actually suggesting here …
When you’re in the market, move on, by devoting specific time and get the basis of your vacation (like the cruise part) confirmed as quickly as possible !

WHY ?

* Get best price NOW, not tomorrows rate
* Get best cabins
* Get it off your to-do list and stop playing around
* You don’t have the same resources of insight that I have


AND BE AWARE
You keep looking up that price … Like cruises … Like airfare … YOU’RE DRIVING THE RATE UP ! You’re making the computer think there’s a SUPPLY-AND-DEMAND for that sailing !

AND …
If you know people who DO NOT KNOW ANY BETTER than call every agent in town for a rate (cause they don’t realize all the rates are the same; exception, a distribution house are given lower rates, such as Cruises Inc), again …

* This person too, is not only driving up their own rates up ...

* When they are ready to “buy for real“, all the cabins MAYBE SADLY BE GONE, because …
Every agent called WILL hold a cabin !

FYI, sometimes, the cruise line does NOT put the cabin back into inventory, which in turn, will DRIVE RATES UP or cause the ship to be SOLD OUT !  Possibly, your own friends, are doing this to YOU and to the industry !


Just lately, had 2 callers …
(1) Person found me on the net; he had been planning, in his mind, to cruise on a select ship and date for over a year; called me 3 months prior to sailing to check for space; didn’t opt to buy; called 2 weeks later, ship SOLD OUT.
(2) Woman wanted to sail with friends; I reserved space & rates; didn’t opt to buy; called 2 weeks later; ship SOLD OUT.



I'm not actually fussing cause they drove their ownselves out of getting a cabin ... I'm more disappointed that they didn't just buy, when they knew space was MINIMAL before they even called me !
WHY do people do this ?

NO, I don't get it !  I've been here 21 years.  I do nothing but tell people the truth.  And even from someone who will tell you everything you want to know, they still didn't choose to listen !  Sad, everyone looses !



The name of the game … If you want to go … when you start planning ... FINISH IT
OR ... get out of the way and STOP DRIVING RATES UP or SELLING THE BOAT OUT for everone else (cause the cruise line won't put the cabins back into inventory) !




Please don't be offended here (smile) ... I'm speaking up for all of us, who want to sail at a reasonable cost !







Tuesday, August 28, 2012

All-Inclusives and Tour Packages - Where to Buy ?




Though our company began close to 30 years ago, as a cruise-only agency, National Tour Operators have made themselves well known with us. They even climb onboard with us, and all the other cruise lines, for our National Convention Cruise each October.

Today, let’s talk about All-Inclusives and Tour Packages - Where to buy ?

KNOW: Travel agents, and now cruise specialist, for the most part, do NOT actually seek out, on their own, resorts and tour packages for their customers. They turn to Tour Operators.

KNOW: Tour Operators are not travel agents. Tour Operators are companies who check into resorts and tours, and then offer them, for travel agents/cruise-specialist, to make available to their customers.

Basically, what they have done for the industry/travel agents/cruise specialist is, check out these resorts, all around the World, for the benefit of all. In many cases, such as All-Inclusives and Resorts, they are given a star rating by the Tour Operator, to make the consumer and agents aware.

NOTE: It’s to a travelers benefit, to buy these type packages through agents who in turn, buy their vacation package though these Tour Operators. And most agents use NAME BRAND Tour Operators, such as Sandals (just like name brand Cruise Lines, such as Royal Caribbean).

NOTE: Tour Operator, such as Sandals, will also sell their vacations through other Tour Operators, such as Apple Vacations, Travel Impressions, and Fun Jet Vacations. Such as Sandals, they do not care that agents buy through these other Tour Operators (matter of fact, it then keeps two Tour Operators in business).


Most Travel Agent/Cruise Specialist let you know the name of the Tour Operator in which they buy your vacation product from.

* So you know the name brand they are using

* In case it's a company you have used before and do/do not want to use again


When a Travel Agent/Cruise Specialist does not provide the name, it is my suggestion to beware/take it as a red flag.  Why ? For the same reasons mentioned above, as you why they usually tell you.

Take notice whether Orbitz and Priceline provide the Tour operator names ? If they offer you a package and it is less than what you can buy from an agent or Tour Operator, maybe it's because it is not a name brand (?). Personally, I would not know ! No more than would I know, if an agent does not provide the name of the Tour Operator to you !


MY SUGGESTION: KNOW WHERE YOUR ALL-INCLUSIVE OR TOUR PACKAGE IS BOUGHT FROM !

You always know which cruise line or cruise ship your cruise is on, right ?

It not any different !


BE CAREFUL: When you are online looking at Tour Operators, be SURE you have their “official site”; otherwise, you’re going to end up on a Travel Agent website who sells Tour Operators and may not be receiving first hand info !


IMPORTANT: No matter where you see your info, once you see what you want, turn around and call your Travel Agent/Cruise Specialist to buy for you.
It’s not any different than buying a cruise >>> You want someone in between you and that Tour Operator (like you and that cruise line) …

* To back you up

* To make sure you know what you are buying

* To know all the rules

* No hidden fees

* TO BE THERE TO ULTIMATELY FIGHT ANY UNKNOWN BATTLES FOR YOU



KNOW ANYONE WHO BOUGHT A PACKAGE ON THEIR OWN ?  If you know anyone, who has bought an All-Inclusive or Tour Package on their own, and needs help, I also provide this service for a fee (434) 237-33832, press 7 and leave me message of the nature of your call.

* If they are getting what they think they are

* Need answers to general questions

* Need to know if they can get out of it

* Need help with this Tour Operator

* Need to know if package is legit

* Can’t get their money back

* If it is what it is




Sample Tour Operators to view for All-Inclusives:

Apple Vacations
http://www.book.applevacations.com/index.do?command=showHome&kwcmp=KNC-AppleTop+5+Terms&ATTR=msn&tsacr=MS165494931&refcd=MS2333929562e_apple_vacations

Travel Impressions (This company use to be a part of us)
http://www.travimp.com/

Fun Jet Vacations
http://www.funjet.com/?Referrer=J26&DCMP=PPC-B_Brand-Ex&s_kwcid=TC-11923-6967321582-be-1332175456

Sandals
http://www.sandals.com/?WT.mc_id=PPC&utm_source=bing&utm_medium=ppc&utm_campaign=US_Sandals_Brand+-+General&utm_term=sandals&utm_content=0

Rui
http://www.riu.com/en/ofertas/home.jsp?utm_source=yahoobing&utm_medium=PPC&utm_content=Brand&utm_campaign=Properties&src=tig_us_ppc_riu_yahoobing_brand_exact&mkwid=ebkaSI34c&pcrid=278355618&pmt=e&pkw=riu%20resorts

Villas of Distinction (this company is a part of us)
http://www.villasofdistinction.com/?utm_source=msn&utm_medium=cpc&utm_term=villas_of_distinctiondtp=villas%20of%20distinction
pcrid1077842012mtemkwideC3Ur8nyG


Sample Tour Operators for Tour Packages:

Globus
http://www.globusjourneys.com/

Collette
http://www.collettevacations.com/

Adventures by Disney
http://www.adventuresbydisney.com/

Tauck
http://www.tauck.com/





WANT MORE ? By Destination ?
Go to: www.HelpFindLandTours.com  




Happy Land Touring, from Vivian M. Webb, MCC



Friday, August 24, 2012

Contemplating a Carnival Cruise. Understanding Carnival Promotions and Pricing, or possibly a SHOCK-A-ROO !



In listening to conversations from existing customers this week, as well as, their referral callers … I can totally understand their confusion and their feeling of being dishearten, by the way Carnival chooses to present promotions (sales) and even their chosen way quoting pricing (whether it’s on their site or verbally).





Two valuable lessons here …

(1) Carnival Sale

(2) Carnival Average Pricing



CARNIVAL 3 DAY SALE.

Yesterday, a referred caller calls me. Says she’s interested in Carnival’s 3 day sale. She reads, that she only has to put down 50% of the deposit and up to $100 onboard credit. Naturally, she’s excited and wants to get her cruise confirmed right away !  With credit card in hand, we even set an appointment for 9pm, once I was to return from my meeting. 

We’ll say the scenario is

* She saw pricing of $ 599 pp, so for 5, she’s thinking $ 2995.

* She’s actually planning for 2 rooms.

* Her cruise is not for 6 months out

* It’s 5 night cruise

* 50% deposit, she’s thinking $ 500 instead of $ 1000.

* And she’ll get $ 100 X 2 cabins onboard credit.


WRONG !

Please know, for the most part, viewers are looking at Carnival’s Early Saver Rates (lowest price rates), whether it‘s on Carnival‘s or possibly a travel agents site. These earlier saver rates are NOT combinable with onboard credit nor reduced deposit.

You ask, so how do you qualify for the onboard credit and reduced deposit ?  Very good question.  You have to pay higher rates. In the above scenario, the pricing was 4 X $ 829 and 1 X $ 659 = $ 3975. And luckily, for her date, yes, she would get $ 100 per cabin onboard credit, but in essence, if I’m doing my math right, she would be paying $ 3775.

This is ultimately $ 780 more. One can easily see, why the math in her mind, is not really adding up.

My question to you.
Can you guess, how many folks, who might actually buy online and never look at the total ?
And how many of these folks think they will get $100 onboard credit, though the promo they bought was Early Saver Rate ?   Could be as much as 5 out of 5 (?)

For the Carnival sale this week, I had 5 callers.  They naturally had checked out Carnival’s site, or called Carnival, before calling me (I encourage people to do this).  Had they moved forward and just bought then (when talking to Carnival or on Carnival's site) … 4 thought, that the Carnival Sale was leading them to the lower rates (Early Saver), never looking at the total to see that it was not (bottom line); and 1, who would opt for the Early Saver rate, naturally assumed, they would get the onboard credit !

WRONG on both counts !


My question. Do you know what’s even scarier ?

(1) If you opted for the Earlier Saver Rates, and bought, before realizing all the rules, or the condition of the sale, there is no getting out of this cruise; because it’s a 100% non-refundable ! TOO LATE, you can’t learn the rules and then change your mind !

(2) If your cruise amount, was due in full, at time of reserving, and you paid it; then to realize, the totals didn’t match the math in your mind (or your credit card charge), TOO LATE, you’re stuck with it !



Being blunt here …

Had these folks, not opted, to trust in reaching out to me, nor turn to another agent, they would eventually learn, one of life’s (travel industry) valuable lessons, of what can easily happen to you, when you choose to “play travel agent and buy on your own” !  By the way, these were all referrals.  My existing clients, told them NOT to buy at Carnival, but to call me and let me tell them the facts !  Thank you existing customers (you saved them and I made new friends) ! 

Know, for the most part, agents do not charge you anything, yet their purpose, is in being here, to protect who … YOU (whether it’s protection from the industry or it’s protection from you hurting you, unknowingly), the cruises lines pay the agent a commission, but this is 100% NOT coming out of your pocket; the cruise line will NOT lower the rate, just cause you opt to buy from them direct. And on $ 599 above, est commission is $38. How many agents do you think are getting rich from this industry ? In reality, one can only imagine, how are they even paying their bills at this small amount ?

Again being blunt … Not only are you taking a chance at hurting YOU (yourself), if consumers do NOT choose to support the travel/cruise industry agents, they may ultimately start believing, that you don’t need them anymore. And just get out of the industry. Unfortunately, if that’s where the industry leads, you would then be FORCED to “buy your cruise on your own”; Fight your own battles ! Hands tied for me, is like closing me in behind 4 walls and telling me I can’t come out !



NOW ... CARNIVAL AVERAGE PRICING.

Today, Carnival gives pricing as “average per cabin”. So if you have 2 (double) people in room versus 3 (triple) or 4 (quad) or 5 (quint) people in room, the given price is far from being the same.   WE at Cruises Inc, were taught, years ago, do NOT do averaging (below will tell why).

You may be thinking, that it "only makes sense" that the pricing would not be the same !


My response, Oh yeah ?  And if so, are you aware of issues that can be forth coming, "averaging pricing" ?

Allow me to take this further. Let’s use the figures of $ 699 pp for the 1st 2 in room and $ 499 pp for the 3rd and 4th person in room.

A. If 2 people in room, Carnival will quote the averaging at, $699 pp

B. If 3 people in room, $ 633 pp

C. If 4 people in room, $599 pp

D. If 5 people in room, $ 579 pp



OK, so you see no problem yet, right ?

(1) What if you are buying one room of 2 and one room of 4. If you have been getting a Carnival average quote of $ 599, aren’t you going to naturally assume, that if you are paying for 6, that your cost is 6 X $ 599 = $ 3594 ? Wrong. Your average cost is 2 X $ 699 = $1398 and 4 X $ 599 = 2396; = $ 3794. In reality, your cost will be $ 200 more.

(2) What if you are looking on a travel agents website and you see $ 699 pricing, yet you are planning for 5 in a room. Aren’t you going to naturally assume the travel agent has a higher rate ?

(3) Next, what if you had a room of 5 ladies going or a family with 2 adult children in this room. And before final payment, two ladies decided they can’t go or these 2 adult children decide they can’t get off work to go. Know, that your average is now based on 3 in a room, and the price now goes up to $ 633 pp.

Maybe the family won’t have such a big issue with this pricing, because they are looking at the total bottom line; but what about these ladies ? They now owe $ 54 per person more, to be able to sail. SHOCK-A-RUE !



Sometimes folks call me, and can not believe, the depth of information that I throw at them, cause for them, they just want the bottom line, the cost ! Unfortunately, many times, it’s not that simple; not that cut and dry !

It’s like buying a car. Do you want …

(1) 2 door ?

(2) Air condition ?

(3) Red one ?

(4) The one already on the lot ?

(5) What day are you driving it away ?

(6) You want financing ?

(7) Leather seats ?

(8) Talking radio to wish you happy birthday ?



I simply call these, YOUR RULESAND … bu then, there’s the CRUISE LINE RULES.

And guess what ? Each cruise line has their own rules ! So just when YOU, as a consumer think you have the rules down pack for that cruise line you’ve been sailing on for years … Change cruise lines, and see how that shocks you or plays havoc on “how you thought it would be”.




Or … Do all your searching on the net and calling the cruise line (we all spend millions of dollars so that you can look at info 24/7) … Then pick up the phone, dial your agent, confirm your reservations immediately, and let them be responsible for YOU and the protection of your cruise/money !











Thursday, August 23, 2012

Bought cruise on your own. Have questions. Need help. Help For Hire. Cruise Problem Solving. Know if you got a good deal. Or just learn the real cruise truth.



Do you have an issue or problem with a cruise you purchased on your own (whether it be at the cruise line, from the net, or an agency) ?


Is it due to ...
Your own life situation change ?
Situation at the cruise line ?
Company you bought from ?

Or ... Just wondering if you actually got a good cruise deal ?
Or ... If you are truly receiving what you think you bought ?
Or ... Wonder if you really have a cabin reserved at the cruise lines (and tips on helping yourself keep your vacation safe till you sail) ?

Or just wish someone would totally tell you the truth, even if it is not what you want to hear ? Or even to hear, there is nothing that can be done with this situation ?


20+ years of expertise HELP is available for hire !  Why opt to handle these stresses alone !  Go here, see sample needs and to read more:
http://vwebb.cruisesinc.com/travel/admin/CMSTemplates/DisplayDraft.html?draft_display=true&edOid=1612281211









Tuesday, August 14, 2012

CNN claiming which country is a No-Vacation country”. Is there an affect on family … Wind down time … Health ?


  Even years back, I was a work-a-holic. My vacation time off from my real job, I would spend doing odd jobs to bring in more money ! Even my honeymoon was only a three day weekend to Luray Caverns ! Yes, years of this, paid off in saving money, so I could now own my own business … But did it really ?



Per Wikipedia, A vacation or holiday is a specific trip or journey, usually for the purpose of recreation or tourism.

So staying home, doing odd jobs for my self or others, actually was no real vacation at all !



Luckily, back in 1991, when I began working for a local bank, here in Lynchburg, I quickly climbed up the ladder. Starting with 3 weeks vacation, it soon became 4, then 5, and then 6 weeks ! Today, after all these years in the cruise VACATION business, I can not even imagine being only allotted two weeks a year off !


And today, even more so, life delivers many more stresses on each of us. Which in turn, should mean, that we choose to find more time for “freeing up our mind” … Taking a truer break from everything !  Yet, do we ?



CNN is claiming, it’s Americans …  Versus other countries … Americans

* Only receive two, maybe three weeks off out of a whole year.

* Many jobs only allow one week at a time.

* Many employees are still on call or must check e-mail while on vacation.



Per CNN …

And only 57% of U.S. workers use up all of the days they're entitled to.


It's a totally different story in other parts of the world.  One woman from German states, “My husband gets six weeks of paid vacation a year, … and His company makes sure he takes all of it”.



For your enjoyment, here’s the rest of the article …
http://www.cnn.com/2011/TRAVEL/05/23/vacation.in.america/index.html


France take on vacation …
http://www.cnn.com/2011/TRAVEL/05/25/france.long.vacations/index.html


American can learn from Europeans work and life balances …http://www.cnn.com/2011/OPINION/05/25/cooper.vacation.europe/index.html

Checking e-mail on vacation is not healthy
http://www.thenownews.com/technology/Checking+mail+vacation+healthy/7069161/story.html

The Importance of Vacations, for Stress Relief, Productivity and Health
Why not share article with your boss ! And why can we just simply ask our doctor for a prescription !
http://stress.about.com/od/workplacestress/a/vacations.htm  

The American Institute of Stress reports, “Increased levels of job stress have been demonstrated to be associated with increased rates of heart attack, hypertension and other disorders.” Here’s more …
http://www.dynamicresults.com/2011/six-steps-for-taking-a-real-vacation/  

Your brain needs vacation …
http://www.cnn.com/2011/HEALTH/05/24/vacation.mental.benefits/index.html  




PS. One valuable lesson my boss taught me when working at the bank. “When you make a date with yourself, not only never cancel it, but do not even partially change it, for another !”


Isn't it time to get away !











Tuesday, August 7, 2012

What does it take, for YOU to “Qualify” to receive vacation amenities, credits in your travel, or even free travel, like a Travel Agent/Cruise Specialist ? With needed insight in helping YOU get there !


As a cruise vacation specialist of 114 cruises, many folks, naturally assume, that my travels come by me for FREE.  I’m here to let you know, right now, they most definitely are NOT !  For me to see FREE, or close to free, I have to follow the same exact steps as I provide to you below !


Yes, being in the travel business does offer me more insight, than the average consumer, basically because I’m right in the middle of all the action ! I see all the different deals ! And yes, since I eat-drink-sleep travel, my eyes/ears are more in tune to opportunities that jump out at me !

The average consumer has equal chances, as I do, in earning credits in travel or free travel … Or instead, ask me how you can just put this money in your pocket, and forfeit the travel for yourself !



Please know, I am NOT, in any way, about to suggest next, that YOU come join me in the travel business, nor asking you to work for me, like a travel referee, on the side ! No way !


To be or not to be a travel agent, is a story for a whole other day. For now, just trust me (if you can reap the benefits and avoid the headaches, why not !) and opt to keep YOUR sanity and leave the behind the closed doors work to an agent, while YOU just climb onboard for the “benefits” !




Back to what it essentially takes for YOU to qualify:

* Desire/goal to travel

- Note, I’m talking cruises or land tour packages, like All-Inclusives

* Know people

- Whether it be people you personally know or an agent who can help you


Whether you answered YES or NO to knowing people, think for a moment, of the people you would actually know, even if indirectly, from this list of ideas below …

Have family ?

Have some friends ?

Do your friends have friends ?

Does your family have friends ?

Do you work outside the home ?

Does your job have a shut down week ?

Do you speak to or meet new people, in the different places you go ?

Do you belong to clubs or organizations or even a church ?

Do you have regular people that provide services, such as grocer, mechanic, post person, dentist (etc) ?






This can actually add up to a lot of people !






Now what, you ask ?
It’s these people who help YOU receive the amenities, travel credits or even a FREE vacation.

How, you ask ?
It’s as simple as inviting them to join you on YOUR VACATION !


Why so simple, you ask ?
The travel industry specifically knows 2 main concepts about people …

* People LOVE to travel with family and friends !

* People are waiting for someone, like YOU, to tell them where “to go” !



These folks who are waiting, are actually “followers”. They are essentially, waiting for YOU, to tell them “where to go”. I don‘t mean this literally; I‘m talking about, where might YOU suggest they travel to, and they in turn, will most often naturally follow !

The travel industry is aware of this and they choose to reward, what they call, the “Leader”, for it’s “Followers” ! You invite friends, they follow, every one is off to their vacation, and YOU are rewarded ! BOOM, that simple !



To get started, take a moment and ask yourself these simple questions …

* In broad sence, "Where” do YOU want to travel to ?

* Next, “when” could YOU travel ?

- Make that time frame, 9mo-15 mo’s ahead (followers need time to put their money together).

- Think about whether children will be traveling too, and if you must choose the summer or holidays to travel. If you must, honestly, if you want, especially the cruise lines to “still” have space for your group, you need to have them committed with a deposit, before January !

* "How long" can you be gone for ?

- Seriously, trust me, to fully “reap the travel benefits“, like me, choose no less than 5 nights, however, preferably, minimum of 7 nights !

* And, will you be willing to fly ?

* And, travel out of the US ?



Now … Deeper than broadly, for “Where” are you going ?


The World of destinations is endless. However, it’s possible, that YOUR “when” you’re going and YOUR “where” you’re going, may have play hand-in-hand, as a team. Your destination may have rainy season, or hurricane season. And if talking a cruise, there may actually only be certain seasons, that ships sail.


In today’s high Tech World, having 100% “insight” at your finger tips and moving through the preliminaries, before telling all your friends and even contacting an agent, gives you that leadership advantage. And you no longer have to, NOR want to, take the “word of anyone”; agents, cruise lines, and tour operators, pay big bucks so that YOU can SEE info for yourself, 24/7 ! 

Remember, you're not looking for an agent to tell you want to do (that's what YOU plan to do with your followers); It's expertise you're seeking !   Have your ideas and plans, then seek advice, when you're READY to truly move foward into confirming plans/ideas (till then, you don't need anyone to just "look".

Sometimes friends can help, especially if you’re talking “cruising” and you have folks who may already know which cruise line “they like”; so just ask where they’ve been; where they would want to go next if they could; and which cruise line to choose or avoid ! However, being the leader, YOU want to stay in control; YOU want to earn the perks !


So if you’re talking cruise, you can go right here and use my cheat sheets (www.BestCruiseSavings.com); put in your destination choice, your month; and dates, pricing, itineraries, deck plans, virtual tours, etc, will be provided. If prefer to leave from a US port, whether you are considering flying or not, try these cheat sheets to see every cruise available from your port of choice (www.CruiseClose2Home.com).




Check out something I recently saw … Land packages ... Collette Vacations - Organize a Group and free travel: https://www.collettevacations.com/group-tours.cfm 
Here's more of my cheat sheets of Land Tour Operator names:  www.HelpFindLandTour.com



OK, now it’s time to pick an agent (agency) !

If you thought, the next step was, to continue all the coordination on your own. NO.

To do it yourself through the cruise line. NO.

To buy off the net. NO.


PLEASE KNOW, UPFRONT …. When you do a “group“, all agents are given the same rate by the cruise lines ! Same rates ! So calling every agent in town, or even the cruise line, or thinking you’ll get better rates off the net is a waste of YOUR time and theirs ! It is possible, that a “larger” cruise specialist agency, “might” be running an Exclusive opportunity, however, many promos are for non-group cruisers only !


Your job is to now find the right agent/agency in supporting YOU, as well as, your invited guest … To entrust them …

* Provide you protection of your money/cruise (a high tech computer system helps)

* Make sure you receive what you “think” you’re buying (helps to speak in details)

* Provide loads of insight once your guest are booked

* They have personal cruising experience, even to your destination

* Years of experience working in this industry with the cruise lines.


In no way, am I suggested you get a bunch of info or contracts in writing ! Honestly, don’t expect anything like this, till you put down a deposit. You need to commit first, for a return agent/agency commitment, of their time (which is most often, complimentary to you) ! No rates, no space, nor is anything bound, till YOU and your guest commit with a deposit. Know, having fore-front info in writing, prior to a deposit, means absolutely nothing for the general consumer !


And know, you can get out of a commitment after putting down your deposit, as long as (however, the agency may have a cancel fee) …

* You are booking in advance, more than 90 days prior (before final payment is due at the cruise line/before penalty begins)

* And …You are NOT buying a non-refundable rate/program (not buying Carnival Early Saver Rate)

* Paying with credit (NEVER give cash or check if you’re wanting to be better protected - That‘s a story for a different day))

* Your agent gives the credit card directly to the cruise lines (ask them).



Expect from your agent …

* Why not a link of info, to share with your friends, of their upcoming adventure, so that you can send out an email blast

* Loads of cruising tips

* Reminders, such as final payment, do the online registration, or buy your tours

* Opportunity to buy Trip Cancellation other than at the cruise line (Many cruise lines do NOT offer pre-existing medical conditions nor bankruptcy of a carrier, and their emergency evacuation coverage is often low than other policies) with a 24 hour travel emergency telephone #.

* Insight and needed advice from personal experiences



You know what’s even better ? And agency who can do all this without YOU or your guest ever having to come into their office … Everything handled from the comfort of your home or office !




Happy group sailing !
Everyone is doing it ... Why not You !












Tuesday, July 31, 2012

Taking kids on plane flights - Why not be the best you can at being prepared


As normal, you have so much to do to get ready for your upcoming vacation. Just remember to also include “preparing for your flight for the benefit of your kids” !

In your planning list, include enough quiet type activities that your child can involve themselves in, to help keep them entertained independently. Such as crayons, color book, playing cards, etc. If you’re flying for many hours, bring lots of variety.

It’s only normal, that they too, get bored in just sitting. If not prepared in occupying their mind, truly, everyone, to include those around you, could turn out miserable ! Don’t forget the older kids too ! You can prepare individual bags, so that those old enough, can take responsible in keeping up with themselves.

Today, snacks and even meals, are very important in planning for your flight, unless you are prepared in paying current airline cost for these items. In advance, pick up chips, crackers, subs, whatever your children may enjoy. When they see others eating, it’s only natural, that they too, will want something. Bring variety, because like us adults, tastes change.   See TSA info below
Hopefully, you have already scheduled your flight, to allow yourself ample time for connections. If you need extra assistance in getting to your next flight, if you haven't already, remember to set this up at check-in.

Be sure to arrive at the airport a little earlier than the airlines expect. You’ll want to be sure you have extra time for checking in, preparing your child for the flight, such as an extra bathroom break before boarding, and for the unexpected.





Here’s an article: 5 ways to keep kids busy during a flight delay or layover.
By Debbie Dubrow, Condé Nast Traveler http://travelkit.msnbc.msn.com/_news/2012/06/21/12342637-5-ways-to-keep-kids-busy-during-a-flight-delay-or-layover?lite



Please consider viewing TSA’s tips and screening information, traveling with kids.
http://www.tsa.gov/travelers/airtravel/children/index.shtm

TSA & beverages (found on the TSA site):  After clearing security, travelers can now bring beverages and other items purchased in the secure boarding area on-board aircraft.

TSA & food (found on the TSA site):  All food must go through the X-ray machine. Do NOT bring food to the security checkpoint unwrapped, as shown in the image on the right.  Food must be wrapped or in a container. Unpeeled natural foods like fruit are okay, but half-eaten fruits must be wrapped.

TSA & baby formula & breast milk (found on TSA site).  There is no restriction on the amount of baby formula, breast milk, or medicines you can bring, but they must be declared and presented for inspection at the checkpoint.




Delta (found on their site). If children are traveling for free, they don't have a baggage allowance. So any baggage for the child counts as part of the parent's baggage allowance. Please check with your airline.

UsAir.  Pregnancy, children & infants
http://www.usairways.com/en-US/traveltools/specialneeds/children.html

Be sure to check your airlines for specific details in traveling with children.







Continue having a great summer !











Wednesday, July 25, 2012

Why should I take advantage of viewing travel information on the web when I have an agent




Having “travel” related info on the web, is the best thing that has happened for the consumer, as well as, the travel industry !


You ask, “Why ?”


For years, the consumer was basically forced to rely on any needed or “just wanted” travel information, from the travel agent, vacation/destination specialist, cruise specialist, whomever.

You ask, “What’s wrong with that ?”


In my eyes, as an agent, there's plenty of wrong with this.  And my questions back to you are …

(1) What if you only wanted to know the info, for the sake of knowing it, without any intension of actually buying it ? Would you actually make that call or just stay in the dark ? Many did choose to call and waste their time, as well as, the agents time. Today, the info is all on the web. You can play, in finding info, all you want ! It’s truly a blessing for all !

(2) Way back, how did it make you feel, being totally in the dark, about a vacation desire, upon your first call to an agent ? Personally, I hate when I have to call anyone, on a subject, and begin my conversation, with knowing absolutely nothing about it, whether it’s vacation, cameras, computers, or whatever ! That’s not a real ego boost !

Today, with the web, one no longer has to feel that they are starting from square one, upon their first call, in reference to travel ! The industry and agents have spent millions of dollars to make such information available for you.

(3) Isn‘t your life truly busy ? Do you have time to go sit in front of an agent for 2 hours, at one given time, to go over questions to get to base one, must less all the questions after you decide on which vacation you want ? The web allows for you to help get yourself to the core, such as getting your questions prepared.

(4) Years past, you had to rely on the agent suggesting the “right product for you”. Ever wonder, in past, if agents choose a product for you, based on the higher commission that landed in their pocket ?

FYI, select agencies will only sell specific products. For example, we will not provide clients the opportunity to buy airfare through us, without first buying a cruise or land package; and, we will not provide land packages that are not all inclusive. So if you’re calling me about airfare or land, see the direct I will be going in ?

Even more importantly, with the web at our finger tips today, no consumer should rely on another human being to, per say, “pick their vacation” for them, not with all the info on the web. Most certainly true, many people go in groups and the group leader decides everything. However, in reality, even follows should take an investment in the vacation they are buying !

(5) Have you ever considered possible, in years back, when pricing was not available on the web, that you were having to entrust agents in giving you the right rate ? Is it possible, agents could have added to the price ? Whether it be intentional or accidental, consumers received wrong pricing from agents all the time. Even today, agents will call to get rates or see rates on their computer that are incorrectly given to you. That’s the value of the web … You see the rates and you call your agent with rate in hand !



Knowing the vacation you want and the price, sadly, and I don’t mean to hurt anyone’s feelings here, does “not a travel agent make” !

If that statement is shocking, this one is even better … If all you’re looking for in an agent is to look up rates and show you a few options, then why not just hire a SECRETARY or an ORDER TAKER !

You ask, “Why would you say that !”


If you have a secretary, could you ask that person to look up on the web, or call the airlines, and give you estimated airfare cost (Notice, I didn't say, "buy" your ticket) ?  Of course.  Note, in reality, the expertise here does not lie in knowing travel; it lies in knowing how to use the web or the phone !


trav·el a·gen·cy (from Bing, on the web) - A business arranging travel: arranges transportation, accommodations, and tours for travelers.

It specifically says “arranging travel”. Though you may say I’m being technical here, but “arrangements” actually comes AFTER you decide which one you want.


Arranging travel … That’s where the liability comes in !  The agent is liable in not only making correct arrangements, but keeping those arrangements in tact; not allowing the vendor to make changes, unless understandable changes are allowed in the vendors contract.


Today, with the web, you can get all the secretarial stuff out of the way ! Be ready with insight and questions in hand and take advantage of the true essence of an agents value for you. More quickly, you can allow your agent to move forward into making and confirming your vacation arrangements for you !



Then you can move on in life with all that stuff that "only you" can do and that which "you are liable for" !   Leave the vacation worries, where it belongs ... In someone else's hands, that accountable to your vacation !


PS.  Cruise Lines, Tour Operators, Agencies, etc, have invest a lot of money for you to be able to view information, 24/7, in leisure ... At home and at work ... Without ever having to leave home.  Which is totally our motto !

I totally encourage my clients to view the web.  Matter of fact, I now give 250 points in my Loyalty & Referral program if you know which vacation you want at time of 1st call; and another 250 points if you also have credit card in hand ! 

It doesn't matter if you SEE the vacation you want on someone else's website; every agent can basically buy whatever you see out there !!  So what matters for you is ... WHOM you let do the arranging for you


PSS.  Who do you entrust with making your vacation arrangements  ?  An expert in making arrangements; first hand experience in dealing with vendors; one who has been around for years.   But that's a story for a different day !




Tuesday, July 17, 2012

River Cruises. Have you been on one ? Is it for you. Don't miss the boat, this type cruising is most definitely on the rise



River cruising continues to rise in popularity across both the United States and abroad, especially among travelers seeking more intimate experiences to more exotic locales.


Despite the myth that river cruising is only for the retired set (and it is a myth), river cruising is emerging as a popular vacation for younger travelers who want to immerse themselves in the culture of a region while enjoying the creature comforts of home.
With a variety of innovations - from excursions to onboard amenities river cruising is a segment of the travel and tourism industry that can now offer something for everyone.

Here are our three reasons why a river cruise should be a must on every traveler's bucket list:

1. Exotic Destinations. Getting up close and personal with the wildlife of the Galapagos or taking in the charm of the Mississippi are all possible on todays' river cruises. AmaWaterways has added more interesting locations with cruises in Namibia, Russia, Vietnam and Cambodia. Uniworld Boutique River Cruise Collection is also even offering travelers a unique journey through Italy's Po River, beginning in 2013.

These destinations open up access to places unreachable by large ships and create an intimate connection with the cities they visit. The best part about river cruising is the views - most ships are 100% balcony staterooms, including those aboard Uniworld's Douro Spirit or Avalon's Victoria Jenna.

2. Experiential Cruises. River guests can enjoy trips tailored to their tastes with programs just for them. Food and wine aficionados should consider the `Culinary Delights' itinerary from AmaWaterways. Once aboard, guests can work with a local chef to plan menus for their entire voyage, shop in local markets for ingredients and prepare their own meals!

Guests seeking more adventure can sign-up for bike tours that let you travel alongside the ship from port to port, taking in the scenery as you go. Tech-savvy travelers who need to stay connected will now have access to onboard Wi-Fi and those looking to stay fit will love the fact that most river vessels now have onboard gyms.

3. More Choices. As river cruising demand continues to boom, more ships and destinations are being added for cruisers to experience. Avalon and Viking, for example, are both expecting significant capacity increases in their fleets for the 2013 season. Viking will add six new longships in 2013 and Avalon will introduce two additional ships. Cruisers are also finding more choices while aboard from customized dining experiences on and off the ship, to specialized excursions.

River cruising continues to highlight the destinations it serves by immersing cruisers in the culture. Whether it is because of the out-of-the-box destinations, local flair or intimate venues, more travelers are opting for river cruises to truly escape. As innovation shapes the industry and more people see the value in river cruising, finding the right ship - and itinerary - can be tricky.


For insight in knowing which river cruise might be best for you, see Travel Weekly Official Cruise Guide. 
I've personally been on Uniworld a couple of times which most certainly gives great value to River Cruising ! 
http://vwebb.cruisesinc.com/travel/display_editorial.do?draft_display=true&edOid=1611964709


Know, the rooms on these ships are not like ocean ships.  Sure they are small.  However, it's usually regular beds with fine coverings, which is a total plus !


Enjoy recent Article, Rolling on the Rivers.
http://www.travelagentcentral.com/river-cruises/rolling-rivers


PS.  River Cruising. I totally love them. It's laid back, slower pace, educational, and seemingly different, in reference to an ocean cruise. I have personally been on two different ones out of France, one out of Egypt, United States, etc.













Saturday, July 7, 2012

Bermuda by cruise ship: A quick guide to the top attractions



Article by the famous and personal friend, Gene Sloan, USA Today.
http://travel.usatoday.com/cruises/post/2012/07/port-guide-bermuda-cruise-ship/795355/1
Also, quick guide for cruisers.
http://www.vacationcruisesinfo.com/News/Bermuda-A-Quick-Guide-for-Cruisers.htm





Business men attire and how most get to work: 
You'll see men with coat and tie and Bermuda shorts riding mopeds


I've been to Bermuda 4 times. By ship is truly is the most inexpensive way to see and experience Bermuda.  I'm personally going again in September, out of Cape Liberty, NJ, by way of Amtrak from LYH.



Ways to get around Bermuda (You can not rent a car):
*  Moped
*  Bus and Ferry System (inexpensive; you can buy one to three day passes
*  Taxi (expensive)
*  Cruise Line Tours

A few of the things I partake in:
*  Ride the Ferry to Hamilton (oh, the view) and St George !
*  Visit the 2 lighthouses
*  Shop for name brand items
*  Eat lunch at Fish & Chips Pub
*  Tour the caverns
*  Visit the Rum Swizzle Inn Restaurant
*  Glass blowing at the Wharf.

Other attractions of Bermuda:
*  Golf !
*  Beaches !


Share your experiences; love for Bermuda.  Things you have done there !