In reality, cause it cost the company money, when folks book
directly !
Stop and think about it !
On an average, how many times do you call the cruise line “before”
you book ?
Then after booking, how many times, on an average, do you
call, a week, with a question ?
Well, they have to have staff, to be there, to answer your
questions !
On an average, 50% of the calls received, are from folks who
have questions; it is not from folks, with money in hand, buying a new
vacation.
The more folks call with just questions, the more staff they
need; or the more you call, the more on hold time there will be, if staff is
limited !
So if you are finding a hold time, when calling the cruise
line, in many cases, it’s due to other callers, who too, do not have an agent !
So why do they give agents money, when you book with an
agent ?
Think ! It’s a common
sense answer !
Because you are not needing to call the cruise line with
questions; you are calling your agent !
It’s only natural to realize, that it is cheaper for the
cruise lines, if you call your agent, then when you call them directly !
The cruise lines have the agents here for a reason !
Not only because it saves them, by you not calling them with
your questions, but the cruise lines know, that agents have valuable experience
to share with their customers. Not only valuable
insight, but know-how. Information that
will help you, not only in avoiding your own mistakes, but so you will be more
highly educated than the average cruiser.
The education and insight cruisers have, the LESS problems the cruise
line has.
KNOW. The more money YOU save the cruise line in them
NOT having to have staff and the less problems cruisers have for the cruiseline,
because cruisers have been educated by agents, the LOWER YOUR CRUISE can stay.
Think about it ! Think smart ! And do all cruisers a favor ! Call and book
through an agent, ALWAYS !
PS. Every time I hear
of a person who bought direct, it angers me; cause I know that person is playing a part, in my next cruise price being higher !
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